Solutions

Applications:

MIGRATION SOLUTIONS

Migrating from legacy systems to new technology can be very disruptive to a business. Not only do the users have a comfort level with their legacy systems, they also have critical information stored in these old applications. Losing that data is problematic and a dissatisfier.

BTI has developed a suite of applications and services to minimize the impact of this change and help increase the overall satisfaction of the project.

BTI’s BOLT Service Offers can help clients retain their historic data, simplify installation projects and help create a more positive Officelinx implementation experience for all. These unique BTI services facilitate the migration of basic user’s name & extension data. In some cases, BOLT Services can enable the migration of additional sensitive data such as user passwords, greetings and even stored messages.

BOLT Services can migrate from to platforms such as:

These migration services are a unique offer in the industry. Contact the BTI team for more information regarding your project requirements.

INTERACTIVE VOICE RESPONSE (IVR)

Self-service is a growing part of the customer service equation providing customers access to important information whenever they need it, even when there are no agents available to help them.

An Interactive Voice Response (IVR) system can prompt callers to ask questions, “listen” to their response, search for the answer and then “speak” that answer back to the caller.

BTI IVR Solutions help clients build the optimal call flow to get callers questions answered quickly and effectively. Our solutions can be fully customized or based on established design templates.

Areas of Specialty Include:

CONTACT CENTER

The Contact Center is a virtual front door for many businesses. It is how customers purchase can goods & services and get their problems solved. A bad Contact Center experience might turn a customer away forever, while a positive experience with your Contact Center can build years of customer loyalty.

Avaya is the well-established industry leader in Contact Center technology. Avaya Automated Call Distribution (ACD) software is the most sophisticated application available in the market today for call routing. Avaya Contact Center solutions are rapidly evolving into true multi-media platforms to manage customer text, chat and web-based inquiries.

BTI Contact Center Solutions utilize this proven Avaya technology to build a customized solution for your exact business case. BTI provides in-depth planning, solution design, build out and testing to ensure that your Contact Center is optimized for peak performance.